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TRUST AND SAFETY
Safe by design, not by luck.
Who is checked, where your money sits, what stays private and how to get help. Plainly, service by service.
WHO IS CHECKED
Checks that fit the role.
Not every account goes through the same checks. Pick who you are dealing with to see what Baroow checks.
- Listings reviewed before they go live
- Identity checks where selling needs them
- Reports reviewed by Baroow
WHERE YOUR MONEY SITS
Follow the money.
- Stays and car rentals
Deposit held
Baroow keeps your deposit until the return inspection, then releases it.
- You
- Baroow
- Back to you
- Home services
Payment held
Released to the pro when you confirm, or 24 hours after they mark it done.
- You
- Baroow
- Pro
- Marketplace
Paid directly
You agree the price in chat and pay the seller. Baroow takes no payment.
- You
- Chat
- Seller
PRIVACY
Your number stays yours.
Chat without your number
Message sellers, hosts and pros in Baroow. Share contact details only if you choose.
You see what is shared
Your details go to the business you book with, only as far as the booking needs.
Cookie choices
Decline optional analytics and advertising. Change your choice any time in the footer.
Your data, your rights
Read the privacy notice for what we collect, why, and how to ask for a copy or deletion.
GOOD HABITS
A few habits that keep it safe.
Meeting a Marketplace buyer
Keep the chat in Baroow, meet somewhere public in daylight, and check the item before you pay.
Booking a stay
Book and pay in Baroow. If anyone asks you to pay outside the app, report it.
Picking up a car
Do the pickup inspection in the app with photos before you drive away.
A pro at your home
Agree the scope and price in the booking, and confirm only when the work is done.
Applying for a job
Never send money or personal documents before you have checked the employer.
Buying tickets
Buy in Baroow. Screenshots don't work at the door, so beware of resold ticket images.
SOMETHING WRONG?
Report it in a tap.
Baroow reviews every report. If you are in danger, contact local emergency services first.
- On a listing Use Report on the listing page.
- In a chat Open chat options and choose Report.
- On an order or booking Open it and report the problem, with photos.
- Anything else Open Help and Support in the app.
Questions about trust
How does Baroow keep information trustworthy?
Baroow reviews listings, checks identities where required and lets you report concerns. Check what a badge confirms and inspect details before agreeing to a sale or booking.
Is every Baroow user verified?
Verification depends on what someone does on Baroow. Check the status shown on their profile or listing.
Does my phone number have to appear on a listing?
You can use Baroow chats for supported listings. Keep personal contact details out of Marketplace titles and descriptions.
How do I report a safety or listing concern?
Use Report on the listing or in Chat options. For other issues, open Help & Support in the app.
Does verification guarantee that a transaction is safe?
Verification confirms the check shown. Review the listing, agree the details and report anything suspicious.
Where can I get help with my account or an order?
Open Help & Support in the app or email support@baroow.com. Include the listing, order or chat reference and what happened. Keep passwords and sign-in codes private.
Ready when you are.Read the privacy notice and terms, or open Baroow.