HELP AND FAQS
Clear answers for people, sellers, hosts, businesses, riders and partners.
Baroow brings local buying, selling, renting, hiring, booking and ordering into one account. Marketplace, property, jobs and other services become available by market. Select your location in the app to see the services and options currently offered.
Select your location and open the relevant service in the app. Browsing, listing, ordering, booking and payments can become available at different times. Availability also depends on the provider, area and dates; a demo or staging feature is not a production launch.
Sign in with the email you used before. If your previous record is not in the rebuilt system, complete your profile details and phone verification when prompted. Do not assume earlier listings, bookings or verification have carried over. Contact Support if you need help locating a previous record.
Check that the email address or full phone number and country code are correct. Check email spam and the delivery channel shown for phone verification. Wait for the resend option, then use the latest code. Contact Support if you are still unable to continue; never include the code in your request.
AI can help draft listings, find relevant results and organise plans. The tools available depend on your country and the services open there.
You review suggestions and choose when to publish, contact someone, accept terms or pay.
Open the ticket and use Transfer if the organiser allows it. Enter the recipient’s email and follow the acceptance instructions. Check the transfer status; sending an invitation is not the same as a completed transfer. Do not share a screenshot as a substitute.
Open the current ticket in Baroow at entry. Some tickets use a changing QR code, so an old screenshot may not work. Keep ticket codes private and contact the organiser or Support if you cannot access your ticket.
Open Earn with Baroow and choose the opportunity that matches your business. Check whether applications are open for your location, review the requirements and follow the application steps shown.
Open the workspace for your business to see the tools available to your role and location. These may include listings, enquiries, availability, team access, orders, promotions, earnings and reports.
Each item has a shareable page with photos, details and private buyer chats. You can discuss a sale without posting your phone number.
Buyers pay sellers directly. Baroow doesn’t process, hold or guarantee Marketplace item payments.
Check the order or booking and your payment record first. If the final status is still unknown, do not repeat payment. Contact Support with the reference, amount, approximate time and any bank transaction reference. Never send your full card number or security code.
Choose the closest category, describe what happened and include the order, booking, listing or payment reference. Add the exact error and relevant screenshots with private information hidden. Keep the support reference so you can follow up on the same issue.
We welcome proposals from local businesses and organisations across tourism, payments, insurance, community projects and other areas.
Use the partnership contact option and include your organisation, location and proposal. Explain what you would contribute and who would manage the work so the enquiry can reach the right team.