Privacy Policy

1. Introduction

Welcome to Baroow (the "App"). This Privacy Policy details how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Services").

We respect your privacy and are committed to protecting personally identifiable information (PII). This Privacy Policy outlines the types of information collected, how it's used, shared, stored, and secured, and your privacy rights.

This Privacy Policy applies exclusively to information collected through our App and not from other sources. We may update this policy periodically, notifying you of changes via email, through the App, or by updating the "Last Updated" date above.

Important Notice on App Access:

ALL FEATURES OF THE APP REQUIRE USERS TO REGISTER AND LOG IN. USERS CANNOT ACCESS ANY FUNCTIONALITIES OR BROWSE SERVICES WITHOUT CREATING AN ACCOUNT.

2. Information We Collect

2.1 Personal Information

During Registration: Email address (for account verification)
Profile Completion: Full name, Phone number, Gender, Date of birth, Address (country, city, street), Profile picture (optional)

2.2 Service-Specific Information

Depending on your usage, we collect additional details:

Marketplace Listings: Listing details, images, pricing, transaction history, specific property/job/rental details.
Food Ordering: Order history, delivery address, payment info, dietary preferences.
Healthcare: Appointment history, basic health data, provider preferences.
Bill Payments: Account numbers, billing/payment history.
Taxi Ordering: Trip history, saved locations, driver ratings.
Groceries: Order history, shopping preferences, delivery addresses.

2.3 Payment Information:

All payment transactions are processed externally through Stripe, a third-party payment platform. We do not directly collect, store, or manage your sensitive payment information. For details regarding Stripe's handling of your data, refer to Stripe’s Privacy Policy.

2.4 Usage Information

We automatically collect device and interaction details:

Device ID, model, manufacturer
Operating system, IP address, browser type
Mobile network, system activity logs
In-app browsing history
Location data (with permission)
Device event logs (crashes, activity)

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to understand user interactions, preferences, and to improve user experience.

3. How We Use Your Information

We utilize collected data to:

Provide, maintain, and enhance services
Process transactions and provide related communications
Manage your account and respond to inquiries
Send administrative, security, and support messages
Offer personalized marketing communications (optional)
Monitor trends and user behavior
Detect and prevent fraud or illegal activities
Comply with legal obligations

4. Sharing of Your Information

We share your information under these circumstances:

Service Providers: Third-party vendors providing essential services.
Business Transfers: In mergers, acquisitions, asset sales, or restructuring.
With Your Consent: Any other specific instances disclosed and consented by you.
Legal Requirements: If required by law, subpoena, or for protecting our rights, user safety, or public safety.
App-Specific Partners: To partners for specific services such as restaurants, healthcare providers, utility companies, transport partners, grocery providers, and marketplace sellers.

5. Data Storage and Transfer

Your data may be stored and processed in Barbados or other regions where we or our service providers operate. If you're accessing from regions with different data protection standards, be aware your data may be transferred internationally.

Company Registration and International Data Transfers:

Baroow is registered in the United Arab Emirates (UAE) and currently operates in Barbados, St. Lucia, and St. Vincent & the Grenadines, with planned expansion to other Caribbean countries. Your data may be stored and processed in Barbados, St. Lucia, St. Vincent & the Grenadines, the UAE, or other regions where Baroow or our service providers maintain operations. By using the App, you consent to international transfers of your data to jurisdictions (e.g., UAE) where we or our service providers operate, in compliance with local laws.

6. Data Retention

We retain your personal information only as necessary for the purposes outlined, to comply with legal requirements, resolve disputes, or enforce our agreements.

7. Data Security

We employ robust technical and organizational measures to protect your data. However, no internet or digital storage system guarantees absolute security.

8. Your Privacy Rights

You have control over your information:

Account Information and Deletion: Update or delete your account via Profile > Account Settings > Delete Account. Personal data is deleted or anonymized within 30 days except for legally required retention.
Marketing Communications: Opt-out via the unsubscribe option in emails.
Location Data: Manage permissions through device settings.
Cookies: Adjust browser settings to manage or disable cookies.
Data Access, Correction, and Deletion: Contact us to access, correct, delete, or restrict processing of your data.

9. Children's Privacy

Our App isn't intended for users under 16 years. If you believe we've collected data from a child under 16 without parental consent, contact us immediately to have it deleted.

10. Specific Regional Privacy Rights

10.1 Caribbean Data Protection Compliance:

We adhere to local data-protection laws in Barbados, St. Lucia, and St. Vincent & the Grenadines, as applicable. If you reside in any of those jurisdictions, you may have rights under that country’s data-protection legislation.

10.2 International Users:

EU, UK, or users from similar jurisdictions acknowledge data transfers to Barbados as detailed above.

11. App Tracking Transparency

Data Used for Tracking: Email (with explicit consent), device identifiers, usage data.

Download our App